Opening times for our
Colwyn Bay service centre:
Monday to Friday 9 am to 5:30 pm
Saturday 9 am to 1 pm
Closed Sundays and Bank Holidays
Frequently Asked Questions
Do I need my original receipt or other proof of purchase to obtain a warranty repair for my Nokia or Samsung phone ?
Generally the short answer is No, as the warranty status is checked from the serial number of the phone against the warranty database. As Nokia & Samsung phones come with a 24 month warranty, chances are everything will be fine. In the event that there is a problem with this, then your original receipt might be needed if the database shows that the warranty has expired but your purchase, from new was within the last 2 years.
Accessories, such as batteries, chargers, etc. have a shorter warranty period (eg. six months) so we will always need to see your original purchase receipt for an accessory warranty claim.
Also, please remember that the warranty service we provide for Nokia and Samsung relates only to phones destined for the European market, so in the event that you have a device purchased from other regions, such as USA, Asia, etc. then unfortunately we are unable to repair it under warranty.
I've broken the display on my phone, how much will it cost to repair it?
Generally speaking, the price range is from £10 to over £100 to cover the whole product range, but that does cover some very basic phones to some very high specification devices with large displays.
Display repairs for the most popular phones typically range from £30 - £50, but once you contact us we will be able to give you a specific quote for your model of phone.
I've had my phone rejected for warranty repair elsewhere due to damage or liquid ingress, can it still be repaired?
There is a good chance it might be repairable as an out-of-warranty for a very reasonable price.
If we are unable to repair it, in most cases it will cost you nothing at all.